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Privacy Policy

Last Updated: December 22, 2024

1. Introduction

Welcome to Lupply ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2. Information We Collect

2.1 Information You Provide

  • Account registration details (name, email address, business information)
  • Profile information
  • Business data (sales records, inventory, customer information)
  • Payment information
  • Communication with our support team

2.2 Automatically Collected Information

  • Device information (model, operating system, unique device identifiers)
  • Log data (IP address, access times, app features used)
  • Location information (with your permission)
  • Usage data and analytics

3. How We Use Your Information

We use collected information for:

  • Providing and maintaining our services
  • Processing transactions and payments
  • Improving and personalizing user experience
  • Communicating with you about updates and promotions
  • Analyzing usage patterns and optimizing performance
  • Ensuring compliance with legal obligations

4. Data Storage and Security

4.1 Data Storage

  • We use industry-standard encryption to protect your data
  • Information is stored on secure servers located in certified data centers
  • Regular backups are performed to prevent data loss

4.2 Security Measures

  • SSL/TLS encryption for data transmission
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our business
  • Payment processors for transaction handling
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format

7. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect information from children under 13.

8. International Data Transfers

We may transfer data internationally in compliance with applicable data protection laws and regulations.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or via email.

10. Contact Us

For questions about this Privacy Policy, please contact us at:

  • Email: support@lupply.com
  • Phone: +234-905-584-2644